Don't give them that taste. If you take away their life force, they'll go bother somewhere else. This sometimes works. But while you as the administrator of your social networks decide to ignore them, other members may not. So the troll gains the traction he wants and feeds on it. Inactivity is no longer an option. Try a different b2c email list strategy to avoid a tragedy. 3. Respond with facts are your trolls spreading rumours, misinformation, inaccuracies or lies? Then refute with facts any tale narrated by the trolls. Apple did so after b2c email list rumors about the new 'bending' iphone 6. It took a stand and admitted a problem that affected only nine customers in the first six days of going on sale. Instead of denying, he accepted and disclosed, and the controversy was soon forgotten .
Do the same with your brand. Confess and get rid of the troll source. 4. Use humor easy to say, but hard to do. If you do it right, you can humanize b2c email list your brand and defuse a situation with humor. The sainsbury's food business got it right. He b2c email list used humor to go with the flow, not against it, when he responded to a comment about a disappointing chicken sandwich. Sainsbury solved this because: he did not ignore the customer. b2c email list He recognized the problem. He apologized. He responded to the criticism with a witty response. However, if your prank doesn't work, that could keep the troll active. 5.
Block them most trolls are generally annoying, but usually harmless. However, sometimes trolls take things too far by escalating the discussion into threats or hate speech. When they do, you can use your social might to block them. Also, check the appropriate content standards for that social network, and if the troll doesn't meet b2c email list these standards, report it. 6. Correct their mistakes look at what people are saying on your social media accounts. If you detect an error: correct it let the person know you did it. Explain why. If b2c email list they are unhappy but reasonable customers, they will most likely appreciate it, because: you listened. You answered you made them feel heard. That is what we all want. So you can turn their frustration into loyalty. Unless he's a troll, they won't care. But everything is fine anyway because: your community will see you show that you listen to them. You reinforce your standard of appropriate behavior.