Mar 31, 2022
In Welcome to the Forum
Confirming Dimension Data as a technology partner,Email List the management has started an assessment phase on the existing telephone infrastructure. Together with the partner, the management decided to redesign the entire system from scratch, creating an Email List infrastructure parallel to the existing one, choosing to proceed with new configurations based on current and future needs, thus avoiding having to migrate the previous configurations. on the new Email List system. " The aspect that struck us favorably was the strong Email List collaboration and synergy between Dimension Data Italia and the specialist telephony technicians of Europ Assistance explained Marco Borsellino, Head of Technological Infrastructures of Email List Assistance - If on the one hand this led to design the system based on the Cisco directives, mediated by Dimension Data, on the other hand, the fact of being present and participating in the project has v Email List allowed us to transfer our needs in a simple and natural way. Once the project is finished, The know-how acquired has allowed us to be able Email List to intervene autonomously on the Contact Center system, while always remaining in contact with Dimension Data to ensure consistent growth and implementations for the system ". Clustering to enhance governance The creation of an ad hoc system has led to the creation of a system of geographic clusters Email List of the switchboards and the operations center, to provide telephone services indifferently from the central office in Milan and from the peripheral enabling at the same time a disaster recovery system Email List between the two offices. In this way it was possible to generate a balance of calls on depending on the occupation and availability of the channels.